Return Policy

Effective Date: August 31, 2026

At Nestand Nook, we want you to feel confident about every Storage Box you order from us. This Return Policy explains which items may be returned, the conditions that apply, and the steps you need to follow to request a return.

All amounts mentioned in this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return for an eligible item.

Return requests submitted after the 30-day return period generally cannot be accepted.

What Can Be Returned

You may request a return if:

  • The Storage Box arrived damaged in transit.
  • You received a defective Storage Box.
  • You received the wrong item.
  • You changed your mind after receiving the item.
  • The item is within the applicable return window and meets the return conditions below.

Every return request is reviewed to confirm that it meets the requirements of this policy.

Conditions for a Valid Return

For an item to qualify for return, it must:

  • Be returned within 30 calendar days of the delivery date.
  • Be unused and in its original condition.
  • Include the original packaging, inserts, accessories, and other materials that came with the item.
  • Not show damage, stains, scratches, modifications, or excessive wear caused after delivery.
  • Be accompanied by proof of purchase or a valid Nestand Nook order number.

Items that do not meet these conditions may not qualify for a refund.

Getting Return Authorization

Before sending anything back, please contact us at support@nestandnook.site to request return authorization.

Please do not send a return to our business address without receiving return instructions first. Unauthorized returns may be delayed or may not be accepted.

Once your request has been reviewed and approved, we’ll provide the return instructions and the appropriate return shipping address.

Who Covers Return Shipping

If the return is due to an issue on our part, such as the Storage Box arriving damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Photos of the item.
  • Photos of the outer shipping packaging.
  • A brief description of the issue.

Once the return is approved, we’ll provide a prepaid return shipping label at no cost to you.

If you are returning an otherwise eligible item because you changed your mind, you are responsible for the return shipping costs. Original outbound shipping charges are non-refundable in these cases.

No Restocking Fee

We do not charge a restocking fee on approved returns.

Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct exchanges.

If you would like a different style, size, color, or model of Storage Box, you may return your eligible item under this policy and place a new order separately.

Items That Cannot Be Returned

The following items or situations are not eligible for return:

  • Storage Boxes that have been used, modified, altered, or damaged after delivery.
  • Items returned without their original packaging or included accessories.
  • Products showing damage caused by improper use, assembly, cleaning, storage, or handling after delivery.
  • Return requests submitted after the 30-day return window has expired.

Shipping Your Return Safely

We strongly recommend using a shipping method that provides tracking when returning an item.

Tracking allows both you and us to confirm that the return was shipped and delivered. We may be unable to process a return if there is no reasonable way to confirm that the package was sent to the authorized return address.

Cancelling an Order Instead

If you would prefer to cancel your order before it ships, please contact us as soon as possible.

Cancellation requests can generally only be honored if your order has not yet entered fulfillment. Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible.

For more information about shipping and processing timelines, please review our Shipping Policy.

Questions About Your Return

If you have any questions about this policy or a return request, we’re glad to help.

Business Name: Nestand Nook

Website URL: https://nestandnook.site/

Email: support@nestandnook.site

Business Address: Seagram Building, 375 Park Ave, New York, NY 10152

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

Live Chat: Available 24/7

Response Time: Within 24 to 48 hours during business days

Time Zone: GMT-04:00 (Eastern Time)

For further assistance, you may also find helpful information in our Return Policy, Refund Policy, Payment Policy, FAQs, Privacy Policy, and Terms of Service.